Webinar FAQ's

Frequently Asked Questions about USLCA Webinars
 

1. Logging on to Watch the Webinar
2. Ordering Webinar CDs


Question: How do I sign up for a USLCA Live Webinar?
Answer: Click here to view a current list of USLCA webinars.  Click the "Register Now" link that corresponds to the webinar for which you want to register.  Follow the prompts to enter all of the applicable information.  After we receive and process your registration, you will receive an email with the webinar invitation. At the bottom of the webinar invitation is a link for you to reserve your seat for the webinar. You must click this link in order to watch the webinar. After you click the link and submit your information, you will receive an email with the webinar login information.

Question: When/How will I receive my CERP certificate for the webinar?
Answer: Your CERP certificate will be emailed to the email address you provided in the registration process approximately two weeks after the webinar has taken place.

Question: How do I sign up for the webinar with a group?
Answer: Only one person from the group needs to register, and that person will act as the group leader. We will then email the group leader the webinar invitation and a group roster. The group members MUST watch the webinar from the same computer. 

Question: What is the price for a group to watch the webinar?
Answer: The group webinar prices are listed on the website.  Prices vary based on the number of CERPs awarded for the webinar.

Question: Do you accept purchase orders for webinars?
Answer: We do accept purchase orders for webinars. You must mail or fax the actual purchase order along with your webinar registration form to the USLCA office in order for it to be accepted. Please note that we will not email CERP certificates until your purchase order has been paid.

Question: I registered for the webinar, but now I can’t attend. What are my options?
Answer: You can receive the webinar on CD for the same price, or you can receive a full refund for the webinar. If you would like the CD, you should receive the CD about one to two weeks after the live webinar has taken place.

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Questions about Logging on to Watch the Webinar

Question: I never received the login information for the webinar. How do I get on the webinar?
Answer: Did you click the link in the webinar invitation email?
If No: You need to click the link in the webinar invitation email in order to receive the login
information. Once you click that link, we will need to approve you for the webinar and once we approve
you, you will receive an email with the login information.
If Yes: Go to www.joinwebinar.com and enter webinar ID (Office will have to provide Webinar ID#).
Then enter the email address you used when you registered for the webinar.

Question: I am trying to login to the webinar and it’s saying my login is incorrect. How do I get on the webinar?
Answer: Double check that you have spelled your email address correctly and/or make sure you are using the email address you registered with.

Question: The webinar isn’t loading on my computer. What do I do?
Answer: Unfortunately, we can’t help fix computer problems with accessing the webinar. You need to contact GoToWebinar’s Toll Free Support line at 1-800-263-6317.

Question: The webinar page is blocked on my computer. What do I do?
Answer: If the webinar website is blocked on your computer, you need to talk to your IT department to unblock the website.

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Questions about Ordering Webinar CDs

Question: How do I order a webinar on CD?
Answer: Click here to download the webinar CD order form from the USLCA website. Submit your CD order form to the USLCA office by mail, fax or email. After we receive and process your CD order form, you will receive a confirmation email that we have processed your payment. After we have processed your CD order form, you should expect your CD to arrive in about one to two weeks. We ship all of the webinar CDs via the United States Postal Service.

Question: How do I submit the webinar CD order form?
Answer: You can submit your webinar CD order form by mail, fax or email to the USLCA office. Here is the contact information:
USLCA Headquarters
2501 Aerial Center Parkway Ste., 103
Morrisville, NC 27560
FAX: 919.459.2075
EMAIL: info@uslca.org

Question: What is the price for the webinar CD?
Answer: Prices vary based on the number of CERPs awarded for the webinar.  Please check the CD order form for a complete list of prices.

Question: What is included with the Webinar CD?
Answer: The webinar CD will contain up to 4 files:
You will get the webinar presentation with the speaker’s voice as they do their presentation. This is in Windows Media File Format. You will also receive any handouts that the speaker has provided. You will also receive the Webinar Evaluation that will need to be completed and submitted to the office in order to get your CERP certificate. If your webinar CD is for a group, the final file will be a roster that must be completed and submitted with the evaluations from your group.

Question: Do I still get CERPs for watching a webinar on a CD?
Answer: Yes.  You have 3 years from the original webinar date to receive your CERP certificates.

Question: How do I get my CERPs if I watch a webinar on CD?
Answer: After you watch the webinar CD, fill out the evaluation and send it to the USLCA office by mail, fax or email. The webinar evaluation is a file located on the webinar CD. Once we receive your evaluation, we will process it and email you your CERP certificate to the email address you provided on your evaluation form approximately one to two weeks after receiving your evaluation.

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