Frequently Asked Questions


Who can be an ILCA member?

The International Lactation Consultant Association® (ILCA®) is the member association for International Board Certified Lactation Consultants® (IBCLC®) and other healthcare professionals who care for breastfeeding families. ILCA membership is open to all who support and promote breastfeeding. Members may join at any time and do not need to be an IBCLC to be a member. We have five individual membership options: Standard (IBCLC), Clinical Professional (non-IBCLC), Supporter (non-IBCLC), Student, and Retired. You can find more information about each membership type and pricing HERE.


How long do I have access to my membership?

The ILCA membership term is twelve months from the date joined. We give a grace period until the end of the calendar month. For example, if you were to purchase an ILCA membership on 25 June 2018, then your ILCA membership term would be through 30 June 2019. Because we offer members a full year of membership from the date joined, we do not offer prorated membership pricing.


What forms of payment do you accept?

Membership payment can be made by check or credit card. If paying by check, please make checks payable to ILCA and send to the below address. If paying by credit card, please note that we accept Visa, MasterCard, and Discover. If you require an invoice prior to purchase, please contact our office staff at membership@ilca.org.


ILCA
110 Horizon Drive, Suite 210
Raleigh, NC 27615
USA

 

How do I sign into the website as a member?

  • Go the ILCA Homepage.
  • Click on the purple Sign In button at the top-right of your screen.
  • Enter your Member Login and Password and click the Login button.  
  • If you do not remember your password, click the Reset Password button on the login page. If you have forgotten your Member Login or need additional support, contact our office staff at membership@ilca.org.

I am having trouble logging in. Who can help me?

If you do not remember your password, click the Reset Password button on the login page. If you have forgotten your Member Login or need additional support, contact our office staff at membership@ilca.org.


Do you provide membership cards?

We do not provide membership cards. If proof of membership is required, our transaction receipts are designed to show that you are a member of our organization.


How can I get to a receipt from a previous purchase?

You may access any previous receipt in your Profile by following the below directions:  

  • Sign in to the ILCA website as a member.
  • Look at the toolbar on the top of the page. You will see a box with your profile picture. There is a downward-facing arrow next to that picture. Click on the downward-facing arrow. When you do this, a pop-up box will appear. Click on the “Profile” button.
  • On the left side of the page, underneath your profile picture and contact information, you will see a link entitled “Transaction Receipts.” Click on this link to view, email, or print your receipts.

I recently joined ILCA and am wondering when I will  start receiving the Journal of Human Lactation (JHL) in print.

The JHL is published in February, May, August, and November of each year. Because each membership term lasts for one year, you will receive four total issues during each membership term. The first issue you receive will depend upon when you join or renew your membership. If you have a question about when to expect the JHL to arrive, please contact our office staff for clarification at membership@ilca.org.

 

How can I get a listing on the Find a Lactation Consultant directory (FALC)?

The Find a Lactation Consultant (FALC) directory is a  member benefit for our Standard (IBCLC) members. If you have joined ILCA as a Standard member and indicated that you would like to be listed in the FALC, our staff will first verify your IBCLC credential on IBLCE’s official registry and then add you to the FALC. Please allow two business days for staff to complete these steps after joining or renewing your ILCA membership.


How do I update my information in my account?

  • Sign in to the ILCA website as a member.
  • Look at the toolbar on the top of the page. You will see a box with your profile picture. There is a downward-facing arrow next to that picture. Click on the downward-facing arrow. When you do this, a pop-up box will appear. Click on the “Profile” button.
  • On the left side of the page, underneath your profile picture and next to the words “Contact Information,” you will see a button with a small pencil on it. Click on the pencil button.
  • You will be taken to a page with four tabs, each describing an area where you may update information. The tabs are listed below:  
    • Contact Info: contact information
    • Custom: your credentials, additional information about you, opting in/out of FALC directory, and communication preferences
    • Settings: change member login or password

How do I remove my name from the Find a Lactation Consultant directory (FALC)?

  • Sign in to the ILCA website as a member.
  • Look at the toolbar on the top of the page. You will see a box with your profile picture. There is a downward-facing arrow next to that picture. Click on the downward-facing arrow. When you do this, a pop-up box will appear. Click on the “Profile” button.
  • On the left side of the page, underneath your profile picture and next to the words “Contact Information,” you will see a button with a small pencil on it. Click on the pencil button.
  • You will be taken to a page with four tabs, each describing an area where you may update information. The tabs are listed below:  
    • Contact Info: contact information
    • Custom: your credentials, additional information about you, opting in/out of FALC directory, and communication preferences
    • Settings: change member login or password
  • Click on the Custom tab.
  • Under the title ‘Opt In to the FALC Directory,’ select FALSE.
  • Click on the UPDATE button.
  • The change will take place once the website is refreshed within approximately 15-20 minutes.

How do I get to my membership benefits?

  • Sign in to the ILCA website as a member.
  • Find the ILCA logo on the homepage and look at the tabs below it. Click the tab labeled “Membership.”
  • On the drop-down menu, click “Access Member Benefits” This page provides links for easy access the benefits associated with your membership.

How do I get to the free continuing education for members?

One of our most popular member benefits is the free continuing education located in our Knowledge Center. You may access the continuing education units by:

  • Sign in to the ILCA website as a member.
  • Find the ILCA logo on the homepage and look at the tabs below it. Click the tab labeled “Membership.”
  • On the drop-down menu, click “Access Member Benefits”
  • Scroll down the page until you see the following heading: “Knowledge Center: Education at Your Fingertips.” In the accompanying text, you will see the words: “FREE education.” Click on these words to be taken directly to our free webinars in the Knowledge Center.

Can I get a transcript with the courses I have completed?

Yes, you can access your ILCA transcript in our Knowledge Center:

  • Sign in to the ILCA website as a member.
  • Find the ILCA logo on the homepage and look at the tabs below it. Click the tab labeled “Membership.”
  • On the drop-down menu, click “Access Member Benefits”
  • Scroll down the page until you see the following heading: “Knowledge Center: Education at Your Fingertips.” Click on the button that says: “access the knowledge center.”
  • There is a row of tabs at the top of the page. Click the “Dashboard” tab. From the drop-down menu, Select “My Courses.”
  • Underneath the “My Courses” heading, you will see a button that says: “Transcript/Achievements.” Click on this button and you can view your ILCA Course Transcript. You will also have the option to download it as a PDF.

What is the CONNECT site?

ILCA's CONNECT site is an online community exclusively for ILCA Members. ILCA Members can use CONNECT to access Resource Module content and communicate with any committees and/or task forces of which they are a part.


How do I get to the discussions and content on the CONNECT site?

  • Sign in to the ILCA website as a member.
  • Look at the toolbar on the top of the page. You will see a box with your profile picture. There is a downward-facing arrow next to that picture. Click on the downward-facing arrow. When you do this, a pop-up box will appear. Click on the “Communities” button. This will take you to a list of all of the available Communities/Resource Modules.
  • To access Module Content, click on the title of the Module.
  • Within the Module, information is organized by the tabs on top of the page: “Discussion,” “Library,” “Events,” and “Members.”
  • Every Module has a list of discussions under the “Discussion” tab and additional resources under the “Library” tab.

How do I get to the Journal of Human Lactation online?

All issues of the JHL are available online to members 24 hours a day, seven days a week. To access them:

  • Sign in to the ILCA website as a member.
  • Find the ILCA logo on the homepage and look at the tabs below it. Click the tab labeled “Membership.”
  • On the drop-down menu, click “Access Member Benefits”
  • Scroll down the page until you see the following heading: “Evidence to Support Your Work: Journal of Human Lactation.” In the accompanying text, click on the button that says: “access the journal of human lactation.”
  • On the next page, click on the button that says: “members only JHL portal.” After that, you will be taken to the SAGE Publication site, which hosts all of our JHL content.

How do I get to the Inside Track handouts?

Inside Track handouts are available for members to download in PDF form. You can access them by using the directions below:

  • Sign in to the ILCA website as a member.
  • Find the ILCA logo on the homepage and look at the tabs below it. Click the tab labeled “Membership.”
  • On the drop-down menu, click “Access Member Benefits”
  • Scroll down the page until you see the following heading: “Tools for the Families You Serve: Inside Track Articles.” In the accompanying text, click on the button that says: “access inside track.”
  • On the next page, click on the button that says: “members only inside track.” After that, you will be taken to the SAGE Publication site, which hosts all of our inside track handouts.

Are Inside Track handouts available in languages other than English?

Currently, Inside Tracks are only available in English; however, we are working on additional translations. If you would like to request a specific language, please contact our staff at info@ilca.org.


What type of credits are provided with ILCA’s continuing education?

  • CERPs: ILCA is an approved provider of Continuing Education Recognition Points (CERPs) with the International Board of Lactation Consultant Examiners (IBLCE). (CLT-108-7).
  • ANCC: ILCA is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC). (ILCA-P0286). Accepted for BRN credit by the Board of Registered Nursing.
  • CDR: The Commission on Dietetic Regulation (CDR) accepts hours without prior CDR approval and recognizes approval by the ANCC. When recording hours on the CDR Activity Log, indicate the provider as "ILCA (ANCC)."


If the answer to your question is not here, please contact us

Membership Services
+1 919.459.6108 in North Carolina, USA  
1.888.452.2478 (toll-free in USA and Canada)